Zásady pro doručování
1. Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Once processed, your order moves to the preparation and packaging stage.
2. Delivery Time
Orders are delivered via our trusted logistics partners.
The estimated delivery time is 5 to 8 business days.
Please note that delivery times may vary due to order volume, customs procedures, or your delivery address.
3. Shipping & Tracking Information
Once your order is dispatched, you will receive a tracking number via email.
You can use this number to monitor your shipment’s progress in real time.
4. Shipping Fees
- Shipping costs are automatically calculated at checkout unless otherwise stated.
- During certain promotional periods, we may offer free shipping.
5. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Request a delivery report (damage note) from the courier upon receipt.
- Contact us as soon as possible.
Based on the report, we will promptly initiate a return or replacement process.
6. Contact
For any questions regarding delivery or shipping, please contact us via our [Contact Page] or directly at:
📧 info@horvion.com